Last updated on 18 March 2026
About the data we collect
This privacy policy is drafted in accordance with the UK GDPR and sets out the manner in which Stor Services Limited (“Storfund” or “we “or “us” or “our”) collects, uses and protects personal information and provides information about your privacy rights and the protections provided to you by law.
Personal Data means any information that identifies, or could reasonably be used to identify, a natural person, either on its own or together with other information.
Controller
Storfund is the controller and is legally responsible for your Personal Data. We have appointed a data privacy manager who is responsible for monitoring issues relating to this privacy notice. If you have any queries regarding this privacy notice, including any requests to exercise your legal rights, please contact:
The Data Privacy Manager
Stor Services Limited
14 Old Queen Street
London
SW1H 9HP
compliance@storfund.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Data Security
Storfund is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, as well as accidental loss, destruction, or damage, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. In the event of a confirmed breach, we will take appropriate remedial measures to address the breach and mitigate any adverse effects on affected individuals, which may include providing credit monitoring services, identity theft protection, or other measures as appropriate to the circumstances. Our security measures are regularly reviewed, tested, and updated to ensure they remain effective against evolving threats and comply with current best practices and legal requirements.
Unfortunately, the transmission of information through the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and we cannot accept any liability for the loss, theft or misuse of the personal information which you have registered on our website if there is a security breach.
Data collected by us
How We Collect Personal Data
We collect Personal Data through various methods, including:
- Direct interactions: when you contact us through email, business cards, meetings with our representatives, website forms, or correspondence
- Automated technologies: through cookies and similar tracking technologies when you visit our website (see our Cookie Policy for more details)
- Third parties: from business partners, service providers, analytics providers, and publicly available sources
- Public sources: from publicly accessible databases, social media platforms, and company websites.
If you have had contact with us, for example through email, business cards or meeting one of our representatives, we may store limited amounts of personal information relating to you, such as your name, job title, employer organisation and contact details.
We may also collect the following information:
- name and job title
- contact information including email address
- technical data and usage data
- demographic information such as postcode, preferences and interests
- marketing and communications data
- other information relevant to client requirements
Sources of Personal Data in addition to data you provide directly to us:
We may obtain Personal Data from the following sources:
- Business partners and introducers with whom we work
- Publicly available sources such as company websites, business directories, and social media platforms
- Data analytics and marketing service providers
- Professional networking platforms
- Credit reference and fraud prevention agencies (where applicable)
- Regulatory and governmental bodies
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect Personal Data by law (such as for anti-money laundering, fraud prevention, tax reporting, or other regulatory compliance requirements), or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with product or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Purposes for which we gather information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We mostly process Personal Data on the lawful basis of our legitimate interest (as described below) but in doing so we may not override your interests or fundamental rights and freedoms. We may also however process Personal Data where we have your consent to do so or where we need the personal information to perform a contract with you.
Our legitimate interests include: (a) operating and promoting our business effectively and efficiently; (b) maintaining and improving our services; (c) understanding how our services are used; (d) maintaining the security and integrity of our systems; (e) communicating with clients and prospective clients about our services; (f) building and maintaining business relationships; and (g) complying with internal policies and procedures. We have balanced these interests against your rights and freedoms and believe they do not override your interests.
We require this information to operate and promote our business and understand your needs as well as to provide you with a better service, and in particular for the following reasons:
- Name, job title, and contact information (including email address): to communicate with you, perform contracts, respond to inquiries, and provide our services
- Technical data and usage data: to improve our website functionality, understand user behavior, and ensure security
- Demographic information (such as postcode, preferences and interests): to tailor our services and communications to your needs and preferences
- Marketing and communications data: to send you relevant marketing communications where you have consented or where we have a legitimate interest to do so
- Other information relevant to client requirements: to fulfill contractual obligations and meet specific client needs.
We may periodically send marketing and promotional emails about new products and services, recent transactions, business developments, market conditions or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research or to conduct surveys to improve or promote our services. We may contact you by email, phone, fax or mail.
We may also use the information to customize the website according to your interests.
Opting out
You can ask us to stop sending you marketing messages at any time by contacting us at marketing@storfund.com.
Sharing of Data
We may transfer your data to third parties for the following purposes: (i) group companies and affiliates for internal business administration and management purposes; (ii) business partners for service delivery and business operations; (iii) service providers who provide IT and system administration services for technical support and infrastructure maintenance; and (iv) professional advisers including lawyers, bankers, financial advisers, auditors and insurers for professional advice, legal compliance, financial services, and risk management purposes.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
As an international group with operations and business partners and service providers across the world, we may transfer your personal data outside of the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Data Privacy Framework (DPF).
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data Retention
We will only retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, as well as applicable legal requirements. For example, if you provide us with your information in connection with the FCA mandatory client onboarding, we must keep your information for up to five (5) years from the date of our last contact with you.
In any situation we will generally not keep your Personal Data for longer than 10 years.
When Personal Data reaches the end of its retention period or is no longer needed, we employ secure deletion and destruction methods to ensure it cannot be recovered or reconstructed.
Our data disposal process includes:
- Electronic data: Secure deletion using data wiping software that meets industry standards (such as DoD 5220.22-M or equivalent), or cryptographic erasure where encryption keys are destroyed
- Physical documents: Cross-cut shredding or incineration by certified disposal vendors
- Backup systems: Removal from all backup and archive systems within our standard backup rotation cycleAnonymization: Where appropriate, data may be anonymized using irreversible techniques that remove all identifiable elements
All data disposal activities are logged and conducted in accordance with our data protection and information security policies.
Your Legal Rights
Under certain circumstances, you have the following rights under data protection laws in relation to your Personal Data:
Request access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
We will erase Personal Data within one month of receipt of your request unless we have reasonable grounds to refuse to erase Personal Data. This period can be extended by a further two months in the case of complex requests. If such additional time is required, you will be informed accordingly.
Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. When you first visit our website, you will be presented with a cookie consent banner that allows you to choose which types of cookies you wish to accept. Strictly necessary cookies, which are essential for basic website functionality such as security, network communications, and user authentication, are placed on your device without requiring explicit consent. Non-essential cookies, such as analytics and marketing cookies, will only be placed on your device after you have provided your explicit consent through this banner. If you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
First-Party and Third-Party Cookies:
We use both first-party and third-party cookies on our website:
- First-Party Cookies: These are cookies set directly by us when you visit our website. We use first-party cookies to analyze website traffic, remember your preferences, and improve your user experience.
- Third-Party Cookies: These are cookies set by external service providers and partners. Third-party cookies may be used for analytics, advertising, and other services provided by external parties.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Advertising and Targeting Cookies:
We may use advertising cookies to deliver relevant advertisements to you based on your browsing behavior and interests. These cookies may track your activity across different websites to build a profile of your interests and show you relevant advertisements on our site and other websites you visit. We may also use retargeting cookies to show you advertisements for our services after you have visited our website. If we do not use advertising cookies, we will clearly state that no advertising or tracking cookies are placed on our website for behavioral advertising or cross-site tracking purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To manage your cookie preferences, you can access your browser settings and configure which cookies to accept or block. Most browsers allow you to view, manage, and delete cookies through their privacy or settings menu. You can also revisit your cookie preferences at any time through our cookie preference center available on our website. For detailed instructions on managing cookies in specific browsers, please refer to your browser’s help documentation. This may however prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to and from other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement but have their own privacy policies and we do not accept any responsibility or liability for these policies. You should exercise caution and look at the privacy statement applicable to the website in question.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Changes to this Privacy Policy
Storfund may change this policy from time to time by updating this page. Please check this page from time to time to see any updates or any changes to our privacy policy. By visiting www.storfund.com you are accepting and consenting to the practices described in this policy.