Customer Success Executive

The essentials

Job Category:

Job Type:

Job Location:

Account Management

Full Time

US – Remote (Preferably Eastern time zone)

Your contact

Holly Tobia-Parkyn
Customer Success Manager
Email Holly

About Storfund

Business financing wasn’t designed for ecommerce. We think it’s time to change that.

We use tech to provide frictionless financing to ecommerce sellers. Storfund is available on 18 Amazon marketplaces and a growing number of other marketplaces around the world. Established in London in 2018, we’ve grown rapidly and now support businesses from California to Shanghai.

Position

Storfund is looking for a highly motivated, target-driven individual to work in a Customer Success Executive role covering our US market. Reporting to the head of Customer Success, you will be responsible for building and managing relationships with our clients across the US, ensuring their success and satisfaction by developing a deep understanding of their unique challenges and opportunities.

Skills/requirements

  • Minimum 2 years Account Management experience
  • Understanding of global ecommerce and the challenges customers face with cash flow
  • Identify cross and up-sell opportunities within our current customer portfolio
  • Self starter and born networker with a proven track record in an account management role with global SMBs
  • Excellent presentation and communication skills with strong technical knowledge; able to tell stories in a layman’s terms
  • Professional and proactive approach to account management
  • Existing network across digital commerce platforms and the broader ecosystem is highly desirable
  • Global payments and credit experience is desirable
  • Willing to travel

Responsibilities

  • Track, report, find growth opportunities, and optimize our clients’ performance by spotting problems as they arise, evaluating workable solutions, then putting those solutions into practice.
  • Work closely with current clients to determine their needs, priorities, and pain points. Then, capitalize on these connections to create business opportunities.
  • Build enduring connections with your clients by acting as their main point of contact and trusted advisor.
  • Promote a customer-centric mindset throughout the organization and work closely with internal stakeholders to represent the voice of the customer.
  • Actively look for ways to add value to customers such as introducing new features or cross/upselling.
  • Ensure clients have access to all the necessary reporting, reconciliation, and business management tools.

What we can offer you

  • Fully remote role (Boston/NYC/Seattle based would be a plus! If not Central or Eastern time zone).
  • Opportunity to travel to our UK office (London) frequently and annual company offsites to Greece.
  • Start-up culture with no bureaucracy and no complex processes.
  • Collaborative, close-knit team – all the way up to our co-founders.
  • Full ownership over your responsibilities and tasks.
  • Tech diversity. We offer a range of options for hardware and operating system (Mac, Windows, Linux). We value delivery, it’s up to you how you get there.
  • Competitive compensation & generous bonus structure.

Apply for this position

If you think you’re the right candidate and fit for Storfund, please send your CV to hiring@storfund.com. Please state the role you are applying for in the email subject.

Good luck!

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